Residential Cleaning

One-Off, Move In/Move Out, and Initial Cleans:
For all one-off, move-in or move-out, and initial cleans, we request payment in full the day before cleaning or a 50% deposit before cleaning, with the balance to be paid on the day of the scheduled service if the paying individual(s) will be present at the property. We accept payment via credit cards (Visa, MasterCard, Amex), e-transfer, or cash.

Regular house cleans:
Regular weekly/biweekly/monthly house cleaning invoices must be settled within 24 hours to avoid late fees. A 10% charge of the initial cost will be added to overdue invoices every day until payment is made. Invoices remaining unpaid after 21 days will be forwarded to a collection agency.

Weekly reminders, including updated invoices reflecting additional charges, will be sent to clients with outstanding payments.

In the event of non-payment, invoices may be forwarded to a collection agency or pursued through small claims court in accordance with Canadian law.

If less than 24 hours of notice is given, a cancellation fee equal to 50% of the total service cost is applied.

Cancellation fees are automatically charged to the credit card on file. Invoices will be electronically sent for payment if no card is on file, and the cancellation fee must be paid before the next scheduled service. Failure to pay a cancellation fee will result in termination of recurring service.

Clients are encouraged to communicate cancellations or rescheduling via phone call. Exceptions may be considered for emergencies, family matters, accidents, or uncontrollable environmental circumstances.

We never hope that we ever need to apply these cancellation fees and will always try to work with you. To reinstate services, clients will need to subscribe at the current market price, starting from the initial cleaning rate. This allows them to resume services as per their desired plan.